ACCOMMODATION CONDITIONS
1) Opening hours
Monday to Sunday from 08:30 to 18:00, including holidays;
The establishment is closed to external customers outside the above hours
.
2) Identification and vaccination of animals:
Only animals with electronic identification (identification chip) and
up-to-date vaccines are admitted;
Mandatory vaccinations: rabies and kennel cough;
Recommended vaccines: Parvovirus, Leishmaniasis;
Vaccination bulletin: Obligatorily kept by the Hotel during your stay.
3) Conditions of acceptance and refusal of the animal:
-The Hotel reserves the right to refuse any animal that proves to be sick or
contagious;
-The Hotel declines any responsibility in cases where the animal acquires
internal or external parasites after its stay;
-In cases where parasitic states are detected that are harmful to the good
hygiene of the Hotel, the animal will be subject to a veterinary visit organized by
our services, at the expense of the owner/guardian. Females in heat may be
refused depending on the capacity of the Hotel (large number of males in
accommodation).
4) Personal objects:
Personal objects of the animal are accepted (toys, blankets, beds);
The Hotel declines any responsibility for its degradation;
5) Reservations:
They are carried out exclusively online. Amounts paid are non-refundable. They are credited to the customer’s account for a future reservation,
always subject to availability and current pricing. If there is a price change for the intended dates, the difference must be settled before entering the accommodation.
6) Billing:
Paper invoices are not issued. They will be sent electronically
exclusively.
7) Check-in and Check-out
The day of entry and the day of exit will be mandatorily invoiced. The customer
can check-in and check-out at any time within the
Hotel’s opening hours.
8) Civil liability:
a) The owner/tutor is responsible for any damage caused by his
animal during its stay;
Exceptions to this rule are green spaces and any other cause
manifestly attributable to the Hotel;
b) The owner entrusts his animal and becomes aware of the height of the
fence – 2m. In case of escape, the responsibility for this cannot
be attributed to the Hotel.
c) The owner becomes aware of the space as it appears.
It is a rural hotel, in the presence of organic material from
native vegetation. The Hotel declines any responsibility for the
accidental ingestion of sticks, leaves, stones, or any other residue
organic that forms part of the natural ecosystem of the geographical area in
which it operates.
9) Illness and accidents:
Hotel hygiene and disinfection is done daily;
The Hotel is not responsible for the health of the animal. The hotel’s obligation in this
matter consists exclusively, and if suspicious signs are detected, to promote the
evaluation of the animal by the veterinarian in charge and follow the latter’s guidelines,
at the expense of the owner/guardian;
The owner/guardian hereby authorizes the Hotel to provide the
necessary care in the event of an accident or illness, at the expense of the owner/guardian,
through official evidence issued by the veterinarian; consultations, surgeries, medications, and transportation expenses will be the sole responsibility of the owner/guardian.
10) Potentially dangerous breed dogs:
They are accepted with the legally required documentation, namely mandatory registration at the Parish Council of the domicile, mandatory vaccines up to date and respective civil liability insurance.
11) Abandonment:
In cases where the animal cannot be picked up on the scheduled date, the customer
undertakes to notify the Hotel as soon as possible, by telephone, e-mail,
or other means at their disposal. A fixed fee of €40 applies per
additional night if the stay extension is not done online. At the end of
5 days after the end of the original stay, the Hotel reserves the right to entrust the
animal to an animal protection society, and to promote the
abandonment information with the competent authorities. All costs incurred will be the responsibility of the owner/guardian.
12) Food:
Due to the specific conditions of each animal’s diet, the
respective food must be provided by the owner/guardian.
13) Stays:
The maximum stay allowed per guest is 90 days.
PAYMENT CONDITIONS
1. These general conditions of sale are agreed between CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA, headquartered at Rua Casal das
Laranjeiras, no 8-A, District: Santarém Municipality: Tomar Parish: São João
Baptista e Santa Maria dos Olivais 2300 – 331 Take tax identification number
515869856 and contact +351 249 324 311, hereinafter referred to as “CASAL SÃO MARTINHO” and people who wish to make purchases through the
website www.casalsaomartinho.com hereinafter referred to as “User”.
2. The parties agree that purchases made through the website
www.casalsaomartinho.com will be governed exclusively by this contract, excluding any conditions previously available on the website.
ARTICLE 1 – OBJECT
1. The purpose of these general conditions of sale is to provide and define
all the necessary information to the User on the modalities of
ordering, selling, paying and providing the service, carried out on the website
www.casalsaomartinho.com
2. These conditions regulate all necessary steps to carry out the
acquisition and guarantee the follow-up of this provision of service to the User.
ARTICLE 2 – ORDER
1. The User completes his order by completing the
purchase process presented on the website www.casalsaomartinho.com, adding the product(s) or service(s) he intends to order to the shopping basket:
2. To send order, the User must:
a) Register on the website www.casalsaomartinho.com, providing
the information requested therein.
b) Log in (providing a combination of e-mail and password
chosen by the User when registering).
c) Complete the information and choose the options available to you throughout
the order completion process (delivery and
billing address, shipping method, payment method, as well as the NIF and the name that,
for tax purposes, you want shown on the invoice).
3. The final confirmation of the order by the User is equivalent to the full and complete acceptance
of the prices and description of the products/services available for sale,
as well as these General Sales Conditions, which will be the only ones applicable
to the contract thus concluded.
4. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA will honor
orders received online. In the absence of availability to provide the
service, CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA
undertakes to inform the User as soon as possible.
5. The data contained in the invoice are the sole responsibility of the User.
The invoice, once issued, cannot be reissued with changes.
6. If payment of the invoice is not received by the services within the
indicated period, the order will not be guaranteed.
ARTICLE 3 – PAYMENT
1. On the website www.casalsaomartinho.com, CASAL SÃO MARTINHO offers
the User the following payment methods via Easypay – Instituição
de Pagamento Lda:
a) Credit card (Visa, Mastercard);
b) Multibanco reference;
c) Bank transfer;
EASYPAY LOGO PLACEMENT AND BRAND LOGOS
2. In the case of payment by credit card, the debit will be carried out on the
User’s card immediately after confirmation of the ability to provide the
service. If any of the ordered services cannot be provided,
the amount thereof will be credited to the User’s card, after the
order has been placed.
ARTICLE 4 – AVAILABILITY AND CONSUMPTION
1. The service will be made available after confirmation of the
payment made.
ARTICLE 5 – PRICES
1. Prices are to be understood in Euros, with fees and taxes included,
taking into account the VAT in force at the time of payment of the order.
2. If there is an increase in the prices of any service, the User will be
informed immediately, being able to choose to continue his order
(paying the difference) or to proceed with its cancellation.
ARTICLE 6 – CANCELLATION AND RETURN
1. The cancellation or return process is handled on a case-by-case basis by CASAL
SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA. The request must arrive
in writing to the contact email geral@casalsaomartinho.com, within 30 days
after the order is placed, with the instructions for cancellation or refund of the amount
paid being answered and defined by the COMPANY, through the same means of
communication.
2. Whenever possible, the refund should be made using the same method of
payment, but if this is not possible, the user must present proof of payment and account or card ownership, so that
the refund can be made by Bank Transfer.
3. CASAL SÃO MARTINHO – SERVIÇOS, UNIPESSOAL LDA undertakes
to reimburse the User within a maximum period of 30 days.
ARTICLE 7 – PRIVACY POLICY
The processing of your data is carried out in compliance with the legislation on the
protection of personal data. The same, subject to computer processing,
will appear in the COMPANY’s database(s) and are intended for the registration and
presentation of other products and services, as well as institutional information,
to be made available by them.
Its provision is optional and is guaranteed, under the terms of the law, the right to
access, rectify and cancel any data that directly concerns you
, personally or in writing, directly to the address
on the home page of this website.